[{"data":1,"prerenderedAt":159},["ShallowReactive",2],{"/faq/account/content-not-downloaded":3,"/faq/account/content-not-downloaded-surround":150},{"id":4,"title":5,"body":6,"description":12,"extension":142,"links":143,"meta":144,"navigation":145,"path":146,"seo":147,"stem":148,"__hash__":149},"docs/3.faq/account/content-not-downloaded.md","My notes appear to be missing. What happened?",{"type":7,"value":8,"toc":132},"minimark",[9,13,18,35,39,45,49,52,80,83,87,99],[10,11,12],"p",{},"If some or all of your notes seem to have disappeared, don't worry — this usually means your device or browser hasn't finished downloading your notes yet.",[14,15,17],"h3",{"id":16},"how-to-check","How to check",[10,19,20,21,25,26,29,30,34],{},"Go to ",[22,23,24],"code",{},"Settings"," > ",[22,27,28],{},"Offline & Sync"," and look for a message like ",[31,32,33],"strong",{},"\"Content not downloaded\"",". This means your local device or browser doesn't have a copy of all your notes yet.",[14,36,38],{"id":37},"how-to-fix-it","How to fix it",[10,40,41,42,44],{},"In the ",[22,43,28],{}," settings, trigger a re-download of your content. Once the download completes, all your notes should reappear.",[14,46,48],{"id":47},"why-does-this-happen","Why does this happen?",[10,50,51],{},"There are a few common reasons your local content might be missing:",[53,54,55,62,68,74],"ul",{},[56,57,58,61],"li",{},[31,59,60],{},"Browser storage was cleared",": If you use Capacities in a browser, clearing your browser data, cookies, or cache can remove the locally stored notes.",[56,63,64,67],{},[31,65,66],{},"Switching devices or browsers",": Each device and browser maintains its own local copy of your notes. A new device or browser needs to download your content first.",[56,69,70,73],{},[31,71,72],{},"OS reinstall or downgrade",": Reinstalling or changing your operating system can reset browser or app storage.",[56,75,76,79],{},[31,77,78],{},"Storage pressure",": Your browser or device may have automatically freed up storage space used by Capacities.",[10,81,82],{},"In all of these cases, your notes remain safely stored on our servers and can be re-downloaded at any time.",[14,84,86],{"id":85},"still-having-issues","Still having issues?",[10,88,89,90,25,92,94,95,98],{},"If your notes don't reappear after re-downloading, go to ",[22,91,24],{},[22,93,28],{}," and check whether the two boxes in the ",[31,96,97],{},"Sync"," section are green.",[53,100,101,116],{},[56,102,103,106,107,25,109,25,112,115],{},[31,104,105],{},"If both boxes are green",": Your content is safely synced to our servers. Go to ",[22,108,24],{},[22,110,111],{},"Account",[22,113,114],{},"Reboot"," to force a full resync.",[56,117,118,121,122,125,126,131],{},[31,119,120],{},"If the boxes are not green",": ",[31,123,124],{},"Do not reboot."," Rebooting before your content is fully synced could result in data loss. Please ",[127,128,130],"a",{"href":129},"mailto:team@capacities.io","contact us"," so we can investigate further.",{"title":133,"searchDepth":134,"depth":135,"links":136},"",1,2,[137,139,140,141],{"id":16,"depth":138,"text":17},3,{"id":37,"depth":138,"text":38},{"id":47,"depth":138,"text":48},{"id":85,"depth":138,"text":86},"md",null,{},true,"/faq/account/content-not-downloaded",{"title":5,"description":12},"3.faq/account/content-not-downloaded","8IoxlCeoBdR6DqLB4lEYnLrPzxEBINPWQtpJwZV6-zQ",[151,155],{"title":152,"path":153,"stem":154,"children":-1},"Where can I cancel my subscription?","/faq/account/cancel-subscription","3.faq/account/cancel-subscription",{"title":156,"path":157,"stem":158,"children":-1},"I want to know what data you stored about me?","/faq/account/data-about-me","3.faq/account/data-about-me",1775572840741]